The Channel Voice Podcast

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EPISODES

Episode 11: Jay McBain, Forrester Research
Episode 11: Jay McBain, Forrester Research Topics Discussed: Personal and professional reflections on 2018, balancing career, a large and busy family, and channel guru status while pursuing an advanced degree, why 96 percent of IT service providers never grow beyond ten employees, why 70 percent of IT services business owners are seeking to sell out and what it means for the channel, and Jay McBain’s five predictions for 2019 (and slightly beyond).  Continue Reading...
  • Episode 10: Tim Conkle & Crystal McFerran, The 20
    Episode 10: Tim Conkle & Crystal McFerran, The 20

    Topics Discussed: Building tribes of clients and building tribes of MSPs, scalability and national footprints, an MSP marketing retrospective, why 94 percent of MSPs never see a million dollars, self-awareness and corrective action, what if you don’t get anything back for your marketing? What if you do? Education as the ROI on failure, everything’s easier with a set of plans.

  • Episode 09: Channel/Vendor Relations, Live From Brooklyn
    Episode 09: Channel/Vendor Relations, Live From Brooklyn

    Topics Discussed: Tom Clancy (Valiant Technology), Paul DeMore (Force Management) Mark Haskelson (Compliancy Group), and Butch Langlois (Vend) engage in a transparent conversation about what's right and what's wrong with channel/vendor partnerships from the perspectives of VAR/MSP, software company, and consultancy. 

  • Episode 08: Bradley Gross, The Law Office Of Bradley Gross
    Episode 08: Bradley Gross, The Law Office Of Bradley Gross

    Topics Discussed: Why most MSPs don’t treat their business like a business, the dangers of ambiguous contract language, the business, financial, and personal repercussions of legal action, how to avoid sales-slogging contract language yet remain protected, best practices for legal risk mitigation.

  • Episode 07: Peter Kujawa, EO Johnson Business Technologies - Locknet Managed IT Services
    Episode 07: Peter Kujawa, EO Johnson Business Technologies - Locknet Managed IT Services

    Topics Discussed: The value of a legal background in managed services business leadership, merger and acquisition strategy and law, change management among personnel, salespersons' egos, transparency and altruism in the IT channel.

  • Episode 6: Dennis O'Connell, Taylor Business Group
    Episode 6: Dennis O'Connell, Taylor Business Group

    Topics Discussed: An unlikely path to managed services, sleepwalking in the Air Force, why peer groups matter, surviving tornadoes (literally), keeping reliable peers, building a financial cushion, KPIs, business performance benchmarking, the discomfort of accountability and transparency, and more.

  • Episode 5: Arlin Sorensen, HTG Peer Groups/ Connectwise
    Episode 5: Arlin Sorensen, HTG Peer Groups/ Connectwise

    Topics discussed: From farmer to IT advisor, the birth of a peer group, the evolution of HTG, the definition of legacy, what legacy means to MSPs versus individuals, the unfair stigma around “lifestyle” service businesses, intentionality and the importance of a “why statement,” habits that make business and personal legacy real.

  • Episode 4: Robin Robins, Technology Marketing Toolkit (Part 2)
    Episode 4: Robin Robins, Technology Marketing Toolkit (Part 2)

    Topics Discussed: The glamour of the MSP industry, the beginnings of the technology marketing toolkit, whether or not it's hard to fly a rocket ship, inspiring leaders, the power of industry knowledge, the channel’s cyber security services opportunity, big box IT threats.

  • Episode 3: Robin Robins, Technology Marketing Toolkit (Part 1)
    Episode 3: Robin Robins, Technology Marketing Toolkit (Part 1)

    Topics Discussed: Building personal brands and professional legacies; overcoming hardship and developing grit; religious cults and faith healing; Zig Ziglar; learning and mastering sales; quitting excuses; accepting responsibility and making good choices.

  • Episode 2: John Kirk And Kathy Meader, RSPA
    Episode 2: John Kirk And Kathy Meader, RSPA

    Topics Discussed: Football and the channel; elevating the RSPA brand; payment security and QIR standards, RetailNOW 2018; RSPA educational calendar 2019.

THE CHANNEL VOICE PODCAST

Hosted by Channel Executive Chief Editor Matt Pillar, Channel Voice brings you twice-monthly intelligence, inspiration, and entertainment from the leading voices in the IT channel.