Technology Resources

Data Analytics Puts Tek Leaders In Overdrive
Data Analytics Puts Tek Leaders In Overdrive

Responding To The Market’s Data Demands And Shrugging Off Traditional Channel Constraints Grew Devender Reddy Aerrabolu’s It Services Firm From Zero To $25 Million In Five Years.

  • The MSP To MSSP Evolution
    The MSP To MSSP Evolution

    One company’s journey into managed security services.

  • When App Dev Makes Sense
    When App Dev Makes Sense

    In this mini-autobiography of Joe Pannone, we trace the roots of a hybrid MSP/app development enterprise, see just how intertwined IT services and app development really are, and realize how accessible — and profitable — app development can be for MSPs.

  • Brian Mauch, BMC Networks
    Brian Mauch, BMC Networks

    Brian Mauch earned law and commerce degrees from the University of British Columbia and launched BMC Networks on the heels of his 1996 graduation. But, his passion for computers was born long before that. “Going through school, I always had computer-related part-time jobs, and growing up, I was the technical support resource for family and friends,” he says. “I had the first Commodore 64 on the block when I was a kid, because my mother had the foresight to predict that personal computers would be an integral part of business one day.” At a robust 30 FTEs today, Mauch claims his company is the largest law firm-focused MSP in Canada. We caught up with Mauch for some insight into his leadership at BMC Networks.

  • Where’s The Money In Mobility?
    Where’s The Money In Mobility?

    Healthcare, government and municipalities, first response, and retail are among several markets that are hot opportunities for the IT services industry. They all share a heavy and increasing dependence on mobile technology. When the technology driving that mobility fails, they pay dearly. Patients, customers, and communities suffer. Sales are lost, topline revenue drops corollary to tanking customer satisfaction, and profit plunges accordingly.

  • Ask The Board
    Ask The Board

    We’re seeing a bit of a trend in operationally mature VARs moving into software development. What do you think is driving this trend?

  • The RMM Shortfall And What Should Be Done About It
    The RMM Shortfall And What Should Be Done About It

    RMM tools aren’t broken. Implementation processes are.

  • The 3 Commandments Of Cybersecurity
    The 3 Commandments Of Cybersecurity

    Listening to various industry pundits lately, one might think that cybersecurity is going to be the next big thing to hit the industry. Don’t listen to them. They’re wrong. It’s not the next big thing — it’s the current big thing. It doesn’t get any bigger. It’s here, right now, and whether you like it or not, you’re in the cybersecurity business.

  • Marketing Automation For IT Service Providers
    Marketing Automation For IT Service Providers

    BJ Havlik’s career has given him a senior management perspective on virtually every facet of the IT services industry. From client side to services side, from Fortune 500 to SMB, he’s just about seen it all. Here, he shares lessons learned as a client-side IT buyer with multimillion dollar budgets and how those lessons have shaped his persuasions as president and CEO at Green Bay, WI-area MSP, ITSM, and security provider SRC Technologies.

  • Implications Of Enterprise Cloud Communications And Digital Transformation Trends On Channel Executives
    Implications Of Enterprise Cloud Communications And Digital Transformation Trends On Channel Executives

    As digital transformation efforts plow full speed ahead, enterprises are looking to evolve their communication services to meet customer expectations around exceedingly integrated, customized, yet simplified engagement. According to a recent Nemertes report, digitization and automation efforts are being prioritized to “improve internal workflows and collaboration, as well as deliver new digital customer engagement experiences.”

  • Jay McBain’s Top 5 Channel Trends For 2019
    Jay McBain’s Top 5 Channel Trends For 2019

    Jay McBain is a prognosticator, but he never takes a flyer. The rightfully well-known principal analyst for Global Channels at Forrester is a counter, a chronicler, a statistician, and a scientist. He leverages a weeds-deep, fact-based analysis of the past and present to prepare channel partners for the future. There’s no one I’d more confidently ask for some 2019 predictions, and there’s no one happier and more confident to offer them up. Here, McBain reflects on 2018 and offers up his thoughts on the year ahead.

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