Looking to 2020 and beyond, what technology or service holds the best growth potential for your company, and why?
A data capture and scanning executive shares how he’s combating the challenges of a lucrative vertical opportunity.
Enterprises are in a race to squeeze business value out of unstructured data. What role can the channel play in the solution, and is it ready to help?
Longtime friend of the Business Solutions Network, Jerod Powell weighs in on digital transformation, digital Darwinism, and the millennial mindset.
For CEOs and business owners, does today’s job market mean increased hiring and retention costs for growing MSPs and VARs?
Learning to delegate helped an MSP owner achieve double-digit growth, more engaged employees, and two new side businesses.
TechTarget defines digital transformation as the reworking of the products, processes, and strategies within an organization by leveraging current technologies. MIT Sloan and CapGemini define it even more simply as the use of technology to radically improve the performance or reach of enterprises.
AT A SMALL SCALE, the typical MSP owner is the “account manager” (aka the “VCIO”) for all accounts. If they’re good at their job, the client base expands, and eventually the boss gets overwhelmed. Clients get cranky at the lack of care and feeding beyond the basic helpdesk, and a new account manager must be added from outside or promoted from within.
When new hires don’t work out and the fingers start pointing among HR, training, and the business unit, it’s usually a PSL problem — performance as a second language. Everyone knows and speaks enough about human performance to get by, but to really drill down to the roots of a performance problem takes fluency in a Common Performance Language.
How an MSP diversified its territory and vertical expertise with four acquisitions in five years.
This seasoned, 50-employee MSP believes that getting back to a more profi table 32-employee company is going to better serve its customers, employees, and its bottom line.