Success … you have found and successfully hired your salesperson, and they start in two weeks. Now what? It’s time to build a process of onboarding and training for the future. Simply document this process, and your next hire will go much smoother. The biggest issue is where to start.
Most sales executives hired by tech services providers fail. Some 66 to 75 percent last fewer than six to nine months. For many businesses, the experience repeats over and over again. If you are considering hiring a salesperson, don’t do it just yet.
In February 2017 California-based MSPs CIO Solutions and TekTegrity were each at a crossroads. Eric Egolf, president and CEO of CIO Solutions, had just seen 40 percent of the company’s revenue walk out the door with the loss of a single client. Russ Levanway, CEO of TekTegrity, was trying to regain the steady growth the company had earned in past years and was facing an imminent need to build a more mature cloud platform to compete in a changing landscape.
There’s little doubt that cybersecurity has become a critical topic — not just for IT professionals and companies, but for business in general and society as a whole. The risks posed by cybersecurity attacks are monumental, and enterprise is unprepared.
MSSP BLOKWORX’s CEO Robert Boles offers a strong argument for hiring veterans into IT careers. His experience-based opinions are backed by the stats. The blazing hot security services market, in particular, is poised to benefit from veterans' experience.
Dataprise, Inc.’s Mick Shah eschews the notion of a customer success officer. Customer success, he says, is everyone’s job, and it starts with the vCIO. Here’s how the 300-employee Rockville, MD-based MSP marries vCIO-as-a-Service to its customer success strategy.
While the market for cybersecurity is getting better all the time, Breadcrumb Cybersecurity CEO Brian Horton says selling it requires more than a partner program with a security software vendor — it requires consultancy.
John had built a great MSP company that was highly profitable and with tremendous opportunity for growth. But John was stressed and tired. After meeting with about 10 of his key employees over the next day, it became apparent that one of the reasons John was experiencing the painful side effects of being a business owner was that he was neglecting to build leaders.
Because most IT services leaders grow out of technical roles, sales management is typically foreign territory. What’s the secret to the tech-to-sales management transition?
Jim Kavanaugh is winning. World Wide Technology (WWT), the IT and managed services company he leads, topped the $10 billion sales revenue mark last year. It also moved into a new $95 million St. Louis corporate headquarters building and added some 500 new employees.Those are giant milestones, but this exclusive Q&A reveals Kavanaugh’s greatest pride as CEO of the sprawling privately held company.
Mark Cavaliero, CEO at MSP Carolinas IT, has developed an associate-friendly formula for finding—and keeping—top tech talent in the Research Triangle Park area.