Staffing & HR

The ROI On Staff Training
The ROI On Staff Training

Small business owners must continuously invest in their staff if they don’t want to keep losing them. Here, veteran MSP Mark Matthews shares how to avoid making the same staffing and training mistakes he did. 

  • How To Manage Millennials In the IT Workforce
    How To Manage Millennials In the IT Workforce

    I often hear complaints about millennials in the workforce. Much of what is said is negative in character and sometimes outright derogatory. Have you heard any of these? Millennials don’t have a work ethic. Millennials care only about themselves. Maybe you’re lucky if they show up for work.

  • MSP Sales: Managing Before New Business Is Acquired
    MSP Sales: Managing Before New Business Is Acquired

    Setting your new sales team member up for success requires planning, expectation setting, and mutual investment of time and effort in the months to come.

  • Onboarding And Training IT Channel Sales
    Onboarding And Training IT Channel Sales

    Success … you have found and successfully hired your salesperson, and they start in two weeks. Now what? It’s time to build a process of onboarding and training for the future. Simply document this process, and your next hire will go much smoother. The biggest issue is where to start.

  • Sales Hires: What Lurks Below?
    Sales Hires: What Lurks Below?

    Matching candidates to the job can help navigate the icebergs in the hiring process.

  • How To Prepare For An IT Service Sales Hire
    How To Prepare For An IT Service Sales Hire

    After spending time with leading MSPs from around the world, one story comes to the forefront with respect to sales: “I hired a salesperson and after so much time I had to let them go for not performing.” That “so much time” varied greatly from six months to several years, but the consistency of the story is concerning. As we dug into the root of the problem, we saw a trend: These salespeople weren’t prepared to start. To be successful in your journey, there are 4½ things you should think about before hiring a salesperson.

  • Hiring Mistakes Service Providers Make
    Hiring Mistakes Service Providers Make

    Most sales executives hired by tech services providers fail. Some 66 to 75 percent last fewer than six to nine months. For many businesses, the experience repeats over and over again. If you are considering hiring a salesperson, don’t do it just yet.

  • MSP M&A: People First, Technology Second
    MSP M&A: People First, Technology Second

    In February 2017 California-based MSPs CIO Solutions and TekTegrity were each at a crossroads. Eric Egolf, president and CEO of CIO Solutions, had just seen 40 percent of the company’s revenue walk out the door with the loss of a single client. Russ Levanway, CEO of TekTegrity, was trying to regain the steady growth the company had earned in past years and was facing an imminent need to build a more mature cloud platform to compete in a changing landscape.

  • Combat Growing Cybersecurity Talent, Skills Gaps
    Combat Growing Cybersecurity Talent, Skills Gaps

    There’s little doubt that cybersecurity has become a critical topic — not just for IT professionals and companies, but for business in general and society as a whole. The risks posed by cybersecurity attacks are monumental, and enterprise is unprepared.

  • Why A Veteran Is Your Next Hire
    Why A Veteran Is Your Next Hire

    MSSP BLOKWORX’s CEO Robert Boles offers a strong argument for hiring veterans into IT careers. His experience-based opinions are backed by the stats. The blazing hot security services market, in particular, is poised to benefit from veterans' experience.

  • Customer Success & The vCIO
    Customer Success & The vCIO

    Dataprise, Inc.’s Mick Shah eschews the notion of a customer success officer. Customer success, he says, is everyone’s job, and it starts with the vCIO. Here’s how the 300-employee Rockville, MD-based MSP marries vCIO-as-a-Service to its customer success strategy.

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