Chris J. Chirgwin, owner and CEO of IT services provider Lanspeed, discusses the importance of building business and personal legacies and offers up a blueprint to charting your own.
Are You Making The #1 Strategic Marketing Error?
Simple rules can remind you what to do when your mind might otherwise be distracted or overwhelmed.
The Principles Of Competence
I frequently hear business owners and managers say you can’t train people on people skills, so they hire based on good people skills and plan to train new hires on technical skills. A better practice is to hire people based on the requirements of the job description.
How To Manage Millennials In the IT Workforce
I often hear complaints about millennials in the workforce. Much of what is said is negative in character and sometimes outright derogatory. Have you heard any of these? Millennials don’t have a work ethic. Millennials care only about themselves. Maybe you’re lucky if they show up for work.
The Basics Of Strategy
One of today’s buzzwords in business is strategy. Everyone wants one, but many aren’t sure of the how and why it even matters. In my 40+ years in business, there is little question that strategy, and the required planning to achieve it, are important success factors for any company or individual to reach their defined outcomes.
The 5 Principles Of IT Customer Service Success
It was the early 2000s, and I just finished delivering Cisco and BIND DNS training for a client. It was a good fit; they liked me, and I liked them. They asked if I could present a customer service training program for their IT staff. They had previous training with generic customer service trainers who were very good but didn’t understand IT culture. My client wanted me to design a customer service training program from the perspective of a geek — someone who understood our industry’s culture.
Why Being Real Is More Important Than Being Right
It’s unbelievable how time flies when you are the owner of an IT managed service provider. It seems only yesterday that I started by myself in a 500 sq. ft. garage and now ATG-IT has 17 employees working out of 6,000 square feet. Five years ago, we reached 25 years in business. We had been mostly successful, growing sales and profit year over year, having only the odd blip now and then. We didn’t have a significant churn of customers as they were mainly happy.
Are You Destroying The Value Of Your Company?
MSPs are complaining about the commoditization of IT. How does the techie- turned-business owner handle this? Should they accept that their value proposition is not unique and their clients and potential clients can get comparable IT service and support from their phone, internet, and copier companies?
The MSP To MSSP Evolution
One company’s journey into managed security services.
Mike Bloomfield, Tekie Geek
Mike Bloomfield dropped out of his collegiate studies in computer and electrical engineering to join the ranks of corporate America. After earning an eight-year “graduate” degree in the school of corporate IT experience, he launched Tekie Geek in 2013.
Brian Mauch, BMC Networks
Brian Mauch earned law and commerce degrees from the University of British Columbia and launched BMC Networks on the heels of his 1996 graduation. But, his passion for computers was born long before that. “Going through school, I always had computer-related part-time jobs, and growing up, I was the technical support resource for family and friends,” he says. “I had the first Commodore 64 on the block when I was a kid, because my mother had the foresight to predict that personal computers would be an integral part of business one day.” At a robust 30 FTEs today, Mauch claims his company is the largest law firm-focused MSP in Canada. We caught up with Mauch for some insight into his leadership at BMC Networks.