Staffing & HR

  1. Combat Growing Cybersecurity Talent, Skills Gaps
    8/31/2018

    There’s little doubt that cybersecurity has become a critical topic — not just for IT professionals and companies, but for business in general and society as a whole. The risks posed by cybersecurity attacks are monumental, and enterprise is unprepared.

  2. MSP M&A: People First, Technology Second
    8/31/2018

    In February 2017 California-based MSPs CIO Solutions and TekTegrity were each at a crossroads. Eric Egolf, president and CEO of CIO Solutions, had just seen 40 percent of the company’s revenue walk out the door with the loss of a single client. Russ Levanway, CEO of TekTegrity, was trying to regain the steady growth the company had earned in past years and was facing an imminent need to build a more mature cloud platform to compete in a changing landscape.

  3. Hiring Mistakes Service Providers Make
    8/31/2018

    Most sales executives hired by tech services providers fail. Some 66 to 75 percent last fewer than six to nine months. For many businesses, the experience repeats over and over again. If you are considering hiring a salesperson, don’t do it just yet.

  4. Why A Veteran Is Your Next Hire
    7/2/2018

    MSSP BLOKWORX’s CEO Robert Boles offers a strong argument for hiring veterans into IT careers. His experience-based opinions are backed by the stats. The blazing hot security services market, in particular, is poised to benefit from veterans' experience.

  5. The Right Start To Security Consulting Success
    5/1/2018

    While the market for cybersecurity is getting better all the time, Breadcrumb Cybersecurity CEO Brian Horton says selling it requires more than a partner program with a security software vendor — it requires consultancy.

  6. Customer Success & The vCIO
    5/1/2018

    Dataprise, Inc.’s Mick Shah eschews the notion of a customer success officer. Customer success, he says, is everyone’s job, and it starts with the vCIO. Here’s how the 300-employee Rockville, MD-based MSP marries vCIO-as-a-Service to its customer success strategy.

  7. How Culture Impacts IT Employee Retention
    3/1/2018

    Mark Cavaliero, CEO at MSP Carolinas IT, has developed an associate-friendly formula for finding—and keeping—top tech talent in the Research Triangle Park area.

  8. WWT’s Top Investment Pays Dividends
    3/1/2018

    Jim Kavanaugh is winning. World Wide Technology (WWT), the IT and managed services company he leads, topped the $10 billion sales revenue mark last year. It also moved into a new $95 million St. Louis corporate headquarters building and added some 500 new employees.Those are giant milestones, but this exclusive Q&A reveals Kavanaugh’s greatest pride as CEO of the sprawling privately held company.

  9. 10 Lessons For Techs-Turned-Sales Leaders
    3/1/2018

    Because most IT services leaders grow out of technical roles, sales management is typically foreign territory. What’s the secret to the tech-to-sales management transition?

  10. More Leaders = More Growth
    3/1/2018

    John had built a great MSP company that was highly profitable and with tremendous opportunity for growth. But John was stressed and tired. After meeting with about 10 of his key employees over the next day, it became apparent that one of the reasons John was experiencing the painful side effects of being a business owner was that he was neglecting to build leaders.