Technology Resources

  1. Beat Ransomware: 4 Lessons From The Trenches
    3/1/2019

    It was a Friday afternoon this past August, with the staff at my IT managed services company FireLogic winding down operations leading into the weekend. Out of nowhere, a call comes in from a new client we have never worked with sending out an SOS. A few emails and phone calls later, and we finally had a clear picture of what the situation looked like.

  2. What Tech Retailers Are Buying
    3/1/2019

    A recent report from Retail Systems Research provides insight into the tech appetite of retail’s biggest disruptors — and for retail tech solutions providers, disruption is where the sales are.

  3. The MSP To MSSP Evolution
    3/1/2019

    One company’s journey into managed security services.

  4. When App Dev Makes Sense
    3/1/2019

    In this mini-autobiography of Joe Pannone, we trace the roots of a hybrid MSP/app development enterprise, see just how intertwined IT services and app development really are, and realize how accessible — and profitable — app development can be for MSPs.

  5. Brian Mauch, BMC Networks
    1/31/2019

    Brian Mauch earned law and commerce degrees from the University of British Columbia and launched BMC Networks on the heels of his 1996 graduation. But, his passion for computers was born long before that. “Going through school, I always had computer-related part-time jobs, and growing up, I was the technical support resource for family and friends,” he says. “I had the first Commodore 64 on the block when I was a kid, because my mother had the foresight to predict that personal computers would be an integral part of business one day.” At a robust 30 FTEs today, Mauch claims his company is the largest law firm-focused MSP in Canada. We caught up with Mauch for some insight into his leadership at BMC Networks.

  6. Where’s The Money In Mobility?
    1/31/2019

    Healthcare, government and municipalities, first response, and retail are among several markets that are hot opportunities for the IT services industry. They all share a heavy and increasing dependence on mobile technology. When the technology driving that mobility fails, they pay dearly. Patients, customers, and communities suffer. Sales are lost, topline revenue drops corollary to tanking customer satisfaction, and profit plunges accordingly.

  7. Ask The Board
    1/31/2019

    We’re seeing a bit of a trend in operationally mature VARs moving into software development. What do you think is driving this trend?

  8. The RMM Shortfall And What Should Be Done About It
    1/31/2019

    RMM tools aren’t broken. Implementation processes are.

  9. The 3 Commandments Of Cybersecurity
    1/31/2019

    Listening to various industry pundits lately, one might think that cybersecurity is going to be the next big thing to hit the industry. Don’t listen to them. They’re wrong. It’s not the next big thing — it’s the current big thing. It doesn’t get any bigger. It’s here, right now, and whether you like it or not, you’re in the cybersecurity business.

  10. Marketing Automation For IT Service Providers
    1/31/2019

    BJ Havlik’s career has given him a senior management perspective on virtually every facet of the IT services industry. From client side to services side, from Fortune 500 to SMB, he’s just about seen it all. Here, he shares lessons learned as a client-side IT buyer with multimillion dollar budgets and how those lessons have shaped his persuasions as president and CEO at Green Bay, WI-area MSP, ITSM, and security provider SRC Technologies.