Technology Resources

  1. Marketing Automation For IT Service Providers
    1/31/2019

    BJ Havlik’s career has given him a senior management perspective on virtually every facet of the IT services industry. From client side to services side, from Fortune 500 to SMB, he’s just about seen it all. Here, he shares lessons learned as a client-side IT buyer with multimillion dollar budgets and how those lessons have shaped his persuasions as president and CEO at Green Bay, WI-area MSP, ITSM, and security provider SRC Technologies.

  2. Implications Of Enterprise Cloud Communications And Digital Transformation Trends On Channel Executives
    1/31/2019

    As digital transformation efforts plow full speed ahead, enterprises are looking to evolve their communication services to meet customer expectations around exceedingly integrated, customized, yet simplified engagement. According to a recent Nemertes report, digitization and automation efforts are being prioritized to “improve internal workflows and collaboration, as well as deliver new digital customer engagement experiences.”

  3. Jay McBain’s Top 5 Channel Trends For 2019
    1/31/2019

    Jay McBain is a prognosticator, but he never takes a flyer. The rightfully well-known principal analyst for Global Channels at Forrester is a counter, a chronicler, a statistician, and a scientist. He leverages a weeds-deep, fact-based analysis of the past and present to prepare channel partners for the future. There’s no one I’d more confidently ask for some 2019 predictions, and there’s no one happier and more confident to offer them up. Here, McBain reflects on 2018 and offers up his thoughts on the year ahead.

  4. Enterprise Cloud Adoption Tips Toward Maturity
    8/31/2018

    Off-premises services provider environments take over as the primary venue for most workloads as cloud technology matures

  5. Combat Growing Cybersecurity Talent, Skills Gaps
    8/31/2018

    There’s little doubt that cybersecurity has become a critical topic — not just for IT professionals and companies, but for business in general and society as a whole. The risks posed by cybersecurity attacks are monumental, and enterprise is unprepared.

  6. Inside Switchfast’s Move To Managed Security
    8/31/2018

    I think it’s pretty cool to see relatively young professionals like Nikolai Vargas climb the ranks from entry-level systems engineer positions to the C-suite in short order. It’s even more intriguing when said young professional’s prior career experience consists of positions as writing instructor and literary agent, jobs much more aligned with a B.A. in English and literature and an M.A. in the humanities.

  7. The Biggest Channel Disruption No One is Talking About
    8/31/2018

    Talk to your clients about patching Windows 10 before your competitors do.

  8. Recurring Revenue & Operational Maturity
    7/2/2018

    We last featured Chris Rumpf in 2013, back when we were still Business Solutions magazine, his company was still called Rumpf Computer Solutions, and recurring revenue was covering just south of 90 percent of his business’ operating expenses.

  9. How Valuable Are Vendor Incentives?
    7/2/2018

    Award-winning, high-tech sales professional and founder of DLH Services, LLC, Dede Haas creates innovative and successful channel sales solutions for vendors and their channel partners. This month, Haas discusses the value of partner programs with two members of The ASCII Group, a 1,300-member organization of North American VARs, solutions providers, and MSPs offering services to help its members grow their businesses.

  10. Service Provider Spending Intelligence
    7/2/2018

    The 2018 Technology Services Heatmap published by the Technology Services Industry Association offers powerful insight into your peers’ tech spending plans.