Article | January 8, 2014

TouchBistro - Tablet POS Overview

For food and drink venues such as restaurants, cafes, bars, and food trucks that are looking for a point of sale (POS) solution that is easy to use, packed with smart features specifically designed for the venue, and comes with complete front and backend capabilities, TouchBistro is the solution of choice. With over 1,000 customers worldwide and as the #1 grossing food and drink app in over 20 countries in the Apple® App Store, TouchBistro is a proven POS solution that helps venue owners and staff save time, increase operation efficiency, lower costs, and ultimately deliver a better customer experience. To equip you with everything you need, TouchBistro provides friendly and expert setup, training, and support services.  Simply put, TouchBistro focuses on being a great POS solution while keeping its customers happy.

TouchBistro Logo


Category/Feature Response
Company name TouchBistro Inc.
Product name TouchBistro - Comes in Standard and Pro versions.
Target customer/industry (who is your software made for?) Food and drink providers (restaruants, quick serve establishments, cafes, food trucks, bars, stadiums).
Supported OS Platform(s) and version(s)? iOS - All recent versions support only iOS7.
Cloud-based? Installed? App? App (standard) App + Installed softare (for the Pro version).
Does data flow through an intermediate server at the store, or is it straight to cloud? Standard version is an app on the iPad.
The Pro version works with a local server that hubs out to the venue's iPads.
When the data gets to the cloud, is it in a SQL database, or is it stored in a database intended for a mobile platform? Pro version offers backup to TouchBistro's "cloud" or iCloud.
Format is SQL.
How long can each unit run with no internet/LAN? For many cafes/quick serve establishments, the Standard version can run without Internet or LAN. The Pro version (which uses multiple iPads) requires a local Wi-Fi for most features. If the iPads are used for payment processing then an Internet connection is needed.
The year your company was founded 2010
Company website www.touchbistro.com
Contact information for partner program inquiries Jean Luc | +1 855.363.5252

 

General Features  
Can you print a graphical logo at the top of the receipt?
Audit controls (by employee, by job role, both, none) By employee
Integrated time clock?
Interface to third-party payroll?
Ability to track cashier shifts with drawer counts?
Interface to Quickbooks accounting software?
Ability to split tender?
Do you support more than one tax rate?
Do you support flat taxes?

 

Restaurant-Specific Features  
Are modifiers Supported?   With forced modifiers
Ability to pay at table?
Ingredient & Recipe Tracking?
Happy hour pricing?
Split checks (guest, number of ways, both, none) Both
Can you split a bottle of wine between two guests?
Can you do bar tabs?
Ring up combo meals?
Support for online ordering of food on restaurant web site?
Allow multiple/different menus?
Ability to pre-authorize a credit card when a customer starts a tab to verify the card is good?
Kitchen printer Support?
Multiple kitchen printer support?
Kitchen video system support?
Can you send an order to the kitchen by course, instead of as it was rung?
Caller ID Integration?

 

Payment Processing  
Integrated processors/gateways (forced to use any? Direct integrations or via gateways?) Support several payment gateways, integrated.
Supports Mercury, Moneris, Premier Payments, RBC Caribbean, PayPal.
Is your product PCI compliant (secure integrated payments)?
Support for mobile wallet?   PayPal
PIN/Debit Support?
Support for customer loyalty programs?
EBT & Food Stamp Support?

 

Peripherals  
Brands/models of receipt printers supported:  Epson Thermal - T88V-325 Model: M244A, Epson Impact - TM-U220B Model: M188B, Star Micronics Thermal - TSP113L series, TSP143L series, TSP650 II series, SM-T300 Wireless, SM-S220 Bluetooth, Star Micronics Impact - SP 700 series (e.g. 712ML, 742ML) Ethernet Printer
Support for hard-wired receipt printers (USB/Parallel/Serial)?   Via Cat5
Support for hard-wired Ethernet receipt printers?
Support for wireless receipt printers? Wi-Fi & Bluetooth
Do you support non-IP/networked printers?   Hp Air Print mode for report printing.
Support for pole display integration
Integration w/ DVR/Surveillance System
Dual cash drawer support
Brands/models of bar code scanners supports:
Support for integrated scales?    If certified, please email copy of certificate.

 

Financials, Terms, Conditions  
Support (terms and costs) 24/7 Free.
Customer Pricing $39.99 a month (pro or standard).
Dealer margin
Can resellers earn monthly recurring revenue from sales of your software?
Number of licenses sold or active customers (excluding demos, trials) 1,300+
Percent of current business that is direct (sold by you, not a reseller) 80%

Return to the Restaurant / Hospitality Tablet POS Comparison.