By Felicia Jordan, BlueStar
While few would question that mobile POS is an inevitable future for POS systems in an increasingly wireless and IoT-friendly world, actual adoption of the technology has been behind expectations. A recent study by HP indicates that only three percent of enterprise merchants have fully signed on to mPOS deployment, but 86 percent are planning or piloting the technology. Customers looking for replicated online experiences in brick-and-mortar stores will eventually push retailers to get on board, but not before they grapple with the challenges and embrace the possibilities of mPOS solutions.
But what does mPOS even entail? What can it truly do for your customers that their current, traditional POS system can’t?
Standing in long lines to check out will be a thing of the past. Customers will be able to pay for their purchases wherever they are and whenever they are ready. An associate with an mPOS system can ideally scan items and take a payment on the fly, while also creating more opportunities for an associate to upsell. “Hey, those earrings will go great with this, don’t you think?” During busy seasons, a representative able to take someone to a product and check them out in the same encounter can get a frantic holiday shopper on their way quickly.