Case Study

Swedish Medical Center Implements Integrated Content Management Solution With Epic EHR System

Since 1910, Swedish Medical Center (SMC) has been a leader in progressive healthcare in the Pacific Northwest. In 2004, the organization embarked upon one of the largest single initiatives in it's history with the deployment of the Electronic Health Record (EHR) solution using Epic Systems. To support the day-forward enterprise migration to an electronic environment, SMC recognized that some information would not be generated through the EHR solution, but would be received from external sources.

SMC has four medical-center campuses, a network of primary-care clinics, a home-care-services program and several specialty-care clinics. Portions of the medical records generated at these facilities had to be converted to an electronic format and integrated with the Epic system to provide access for it's 7,000 employees.

As one of the largest, most comprehensive, nonprofit health providers in the region, SMC needed a solution provider experienced in content management integration. "We selected ImageSource® because they use very progressive, scal¬able technologies. Their knowledgable professional services teams are expert in integrating line-of-business applications with existing technologies," says Nancy Richards, CDIA, CRM, Swedish Medical Center, Clinical Information Systems, Document System Architect.

"The implementation of the enterprise content management solution was just the beginning of a multi-phase approach. We were looking to optimize each step of our business processes over the next several years," adds Richards. "ImageSource's commitment to their customers throughout the lifetime of a project—whether it be tech¬nical support, training, or ongoing system development—met the business needs we were looking for in a solution provider."