This seasoned, 50-employee MSP believes that getting back to a more profi table 32-employee company is going to better serve its customers, employees, and its bottom line.
If you were to ask a group of David Pence’s colleagues, friends, and business associates to describe him in just a few words, there’s no doubt that responses would include levelheaded and sound decision-making. Pence has been CEO of Acumen IT for more than 18 years, and in recent years his company has been recognized on the “South Carolina Fastest Growing Companies” list and on the “Inc. 5000 Fastest Growing Companies in America.” Pence regularly speaks at vendor conferences and peer group meetings, and it’s common for other MSP entrepreneurs to seek his advice on how they can emulate his success. You can imagine how one advice seeker must have felt after Pence revealed to him last year that he was seriously thinking about downsizing his customer base and workforce. Before you dismiss this scenario as an example of a business owner just messing with a small competitor, I’d strongly encourage you to listen to his rationale and see how he’s executing his plan.