By Ashley Ogilvie, IT Glue
Guess what? Your non-technical employees love saving time too. The problem of time waste is unfortunately not just limited to solving tickets; it’s everywhere. It’s in marketing, sales, human resources, finance – the list go on. What’s the solution? The same solution you’ve gotten your techs on board with. Documentation. Here’s why:
1) Shared knowledge
When information is stuck in the head of individual employees, nobody benefits. Instead, documentation provides a shared bank of knowledge. Think about your hiring process. When a new employee comes in, how do you get them effective in their job as quickly as possible? Regardless of their position or department, it’s likely a senior employee who steps in to help with training. With SOPs and other procedural documentation in a central location, new hires can get up to speed far more efficiently.
Leveraging documentation as a source of shared knowledge isn’t limited to hiring processes, though. It’s effective anytime an employee goes on vacation, has to take a sick day, or simply to become more efficient in the day-to-day. The less your employees have to shoulder-tap to get answers, the more time they’ll save in their jobs.