ServiceXRG founder and president, Tom Sweeny, examines the elements that contribute to the calculation of net recurring revenue and offers insights to identify the root causes of churn, attrition, and contraction.
Lori Tisinai is a true Renaissance woman. She’s a U.S. Coast Guard-certified boat captain and owner of a Chicago River tour boat company. She’s an avid and competitive curler (not hair nor biceps, but the Olympic ice sport played with “rocks” and “brooms”). And she has what her coworkers call a magic touch when it comes to computer technology.
In the last installment of his series, IT communications expert Don Crawley discusses the virtues of intentionality about implementing the principles of good listening and respect in your work with customers and coworkers.
Leading a conversation with security is a death sentence to a sale, as the average business owner does not have the time nor the technical understanding to realize its significance. Instead, resellers should keep their security knowledge in store to help express urgency at the end of a sale.
Cyberattacks often target retailers because retailers process a lot of personal data from payment cards that can be used for identity theft, fraud, and other nefarious purposes. This puts a lot of pressure on retailers to maintain a strong security posture, and a big part of that is to properly configure your firewalls.
RFID isn’t new, but it’s still a new application for many different verticals across the channel. While some businesses have been eager and interested to adopt the technology, it has overall been a difficult sell for many other end users.
There should be no such thing as shared risk. It is very binary. Either the customer owns it, or you own it. Setting the correct expectation of an MSP’s cybersecurity and risk responsibility is critical to keeping a long-term business relationship.
In today’s cyber-climate, if you don’t have a good security setup, the chances you’ll get breached get higher every day. That means all the customers who trust you will have their confidence shaken — no matter how good your products or services are.
Finding qualified IT technicians in this competitive labor market can be a challenge. It’s even harder when you need to fill skill gaps and satisfy complex job requirements under intense deadline pressure. This guide will explore ways to reach more job seekers and engage the right candidates for your team.