Magazine Article | January 31, 2019

Implications Of Enterprise Cloud Communications And Digital Transformation Trends On Channel Executives

Source: Channel Executive Magazine

By Al Castle

As digital transformation efforts plow full speed ahead, enterprises are looking to evolve their communication services to meet customer expectations around exceedingly integrated, customized, yet simplified engagement. According to a recent Nemertes report, digitization and automation efforts are being prioritized to “improve internal workflows and collaboration, as well as deliver new digital customer engagement experiences.”