Magazine Article | November 1, 2018

Follow The Friction

Source: Channel Executive Magazine

A Q&A With Robert Stephens

Robert Stephens is the founder of Geek Squad, the innovative IT services company that began as a one-man-on-a-bicycle shop before he sold it off to Best Buy, where the iconic brand became the cornerstone of the mega-retailer’s $3 billion+ services business and where Stephens eventually became CTO. We sat down with Stephens — who’s since left Best Buy and launched a voice and text chatbot platform called Assist — at the SolarWinds Empower conference this fall. Among other things, we talked about leading growth in the IT services space. Here’s a snapshot of our conversation.