Magazine Article | July 1, 2019

Data Intelligence: The IT Service Provider's Higher Calling

Source: Channel Executive Magazine

By Matt Pillar, chief editor

Why Concertium’s new take on managed services is exemplary of IT service’s future.

I was teamed up with a half-dozen MSP owners in a workshop at an industry event a couple years back. Our task was to dream up a “next big thing” type of service offering for IT service providers, and to focus on that “thing” being something that promoted client “stickiness.”

We had 30 minutes. You’ve probably been involved in similar team-building and leadership workshops at user conferences and peer groups over the years. You form a team, you tackle a great big idea, and you do it quickly because there’s a coffee break at 10:30.