By Matt Pillar, chief editor
Cloud services and low-cost competition are keeping MSPs on edge, but are we really at risk of becoming a commodity?
A few months back while visiting with a number of MSPs at HTG’s quarterly peer group meetings in Dallas, I chatted with Paul Dippell, the sharp and colorful CEO of Service Leadership, Inc. (SLI). His company is a global consultancy to solutions providers, industry consultants, and IT vendors. It’s also well-known for publishing the “Service Leadership Index,” which has come to be recognized as perhaps the most respected channel partner benchmark in the industry.