• Rediscovering The IT Value Proposition
    Rediscovering The IT Value Proposition

    When I started my first technology company in 1998 and when launching its successor in 2007, the term IT consulting was synonymous with IT support; they were interchangeable. The business model was hands-on, we intentionally involved ourselves within the customer’s organizational planning, and we went out of our way to create tangible value beyond the ticket SLA. The relationship was defined by our investment in the nontechnical elements, not necessarily by “effective rates,” or “onsite requirements.” This consultative- and advisor-driven approach was centric to the relationship.

  • The Traditional POS Industry Is Dead As New Retail Tech Opportunities Grow
    The Traditional POS Industry Is Dead As New Retail Tech Opportunities Grow

    A few years ago, WIRED magazine’s cover pronounced that the web is dead. The story went on to say that the world wide web that we had known for the past two decades was being replaced by more efficient cloud-based mobile applications, eliminating the need for a browser to sit between software applications and users of those services and content being delivered over the internet.

  • When Channel Vendors Sell Direct
    When Channel Vendors Sell Direct

    Award-winning, high-tech sales professional and founder of DLH Services, LLC, Dede Haas creates innovative and successful channel sales solutions for vendors and their channel partners. This month, Haas explores direct and indirect vendor sales dynamics with two members of The ASCII Group, a 1,300-member group of North American VARs, solutions providers, and MSPs offering services to help its members grow their businesses.

  • Why ITS Was A Great Acquisition For ATS
    Why ITS Was A Great Acquisition For ATS

    Last fall, David Corey, VP of IT Services at Advanced Technology Services, Inc. (ATS), wrote a Channel Executive guest editorial for us. In the column, he proffered a few digital transformation fundamentals for MSPs and IT service providers in general. These words, in particular, offered a bit of foreshadowing in light of recent news from ATS.

  • Top Three Retail Trends For 2018 And What They Mean For Resellers
    Top Three Retail Trends For 2018 And What They Mean For Resellers

    By nearly all accounts, 2017 has been a rough year for retailers. We kicked off the year with a panic attack about the death of retail (which was indeed exaggerated) and worked through further panic attacks driven by Walmart’s aggressive moves into e-commerce and Amazon’s aggressive moves into brick-and-mortar.

  • When Harvey Struck Houston, We Stayed Open
    When Harvey Struck Houston, We Stayed Open

    Hurricane Harvey unleashed almost 50 inches of rain, the equivalent to 500 inches of snow, on the Houston metro area. The rain was slow, steady, and nonstop, lasting for almost a week. Most people cannot understand what it is like to experience rain like that for seven days. Water starts to back up into the ditches and culverts. Storm sewers overflow into the streets. Water creeps over the grass and up to the doorstep, then inside, then upstairs. Suddenly, when the water is everywhere, there is no time to make plans.

More From Channel Executive Magazine

WEB EXCLUSIVE EDITORIAL

  • Inside The ConnectWise/HTG Acquisition
    Inside The ConnectWise/HTG Acquisition

    The pundits and prognosticators, myself included, have been predicting robust channel M&A activity in 2018. That activity got off to an exciting and immediate start with acquisition of HTG Peer Groups by ConnectWise, announced Jan. 5.

  • Why ITS Was A Great Acquisition For ATS
    Why ITS Was A Great Acquisition For ATS

    Last fall, David Corey, VP of IT Services at Advanced Technology Services, Inc. (ATS), wrote a Channel Executive guest editorial for us. In the column, he proffered a few digital transformation fundamentals for MSPs and IT service providers in general. These words, in particular, offered a bit of foreshadowing in light of recent news from ATS.

  • Unstructured Data In Healthcare
    Unstructured Data In Healthcare

    How Melillo Consulting solves the industry’s digitization dilemma with a consultancy-first approach.

  • MSP Management: Big Expectations, Big Rewards
    MSP Management: Big Expectations, Big Rewards

    During a recent chat with ex-marine and current president of MSP Carolinas IT Mark Cavaliero, I made the mistake of asking him what keeps him up at night. “Nothing,” he said. “We’re running smoothly and I sleep great at night.”

  • Cloud Services Isn’t Ready For Primetime
    Cloud Services Isn’t Ready For Primetime

    And other misinformation observed by a managed services pioneer.

    Jason Shirdon is VP of operations at Ease Technologies, a 53-employee managed services company in Baltimore. He’s been there since 1999, having joined the company when it was just seven years old and back when managed services wasn’t even a concept. Shirdon is in part responsible for the fact that managed services is far more than a concept today. Some five years before Karl Palachuk and company began advocating for the managed services business model in 2005, Shirdon was implementing it among Ease Technologies clientele. He and his colleagues at Ease just didn’t know what to call it back then.

  • Big Acquisitions Underscore Shifting Roles In The Channel
    Big Acquisitions Underscore Shifting Roles In The Channel

    Over the past few quarters, the acquisition news coming out of Greenville has been quite telling of shifting roles among channel sales and service providers.

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