Why Concertium’s new take on managed services is exemplary of IT service’s future.
Insight from security research specialists at Osterman helps IT service providers focus on lucrative managed security sales opportunities.
Success … you have found and successfully hired your salesperson, and they start in two weeks. Now what? It’s time to build a process of onboarding and training for the future. Simply document this process, and your next hire will go much smoother. The biggest issue is where to start.
One of today’s buzzwords in business is strategy. Everyone wants one, but many aren’t sure of the how and why it even matters. In my 40+ years in business, there is little question that strategy, and the required planning to achieve it, are important success factors for any company or individual to reach their defined outcomes.
Voice over IP (VoIP) solutions have taken over the SMB market in recent years — and for good reason. In general, VoIP systems are cheaper and more feature packed than the basic phone systems provided by your local telco. This gives SMBs the opportunity to leverage these benefits in a way they haven’t been able to before by streamlining inbound calls to the proper people or departments, using voicemail to email to ensure messages are returned, and utilizing a custom auto attendant to give their SMB an enterprise-company feel.
"Successful partners will figure out that the intent is not to make 100 percent of $100 but 10 percent of $10,000.” Those words from Forrester Principal Analyst of Global Channels’ Jay McBain have stuck with me. He said them during an interview for a feature story in the February issue of Channel Executive magazine. Smaller pieces of bigger deals. It’s not just an upstream growth strategy; it’s the new reality of a splintered market and loosening definitions of traditional IT service provision business models.
For this hundred-million-dollar VAR, beating its biggest growth stall in 17 years required giving up some executive control to a firebrand with new — and at times unorthodox — ideas.
Security is the hot topic of the day. Everyone’s talking about it. Your customers are asking about it, they’re expecting you to be the expert, and it’s a conversation you’d rather not have. Can you even make money offering security? You definitely can, if you approach the conversation the right way.
Are you considering how to get in the security services arena? The security market is a hot one, ripe with opportunity. All MSPs are on the same journey towards advancing their security maturity, but the path will be different for each.
According to a recent Aria research study, only 11% of businesses are planning to rely on one-off sales as a major point of revenue moving into the future. Adding a recurring revenue model is the key to staying ahead of technology and moving your business forward.
Reselling is your comfort zone—it’s what you know inside and out. But it’s not providing the returns it once did. Increasing competition in hardware and software means you’re relying on margins that get thinner every day to keep your business profitable. Gartner has predicted that 40% of VARs will go out of business if they do not adopt a recurring revenue model. It’s time to evolve to save your business.
According to the Identity Theft Research Center, 2017 saw 1,579 data breaches—a record high, and an almost 45 percent increase from the previous year. Like many IT service providers, you’re probably getting desensitized to statistics like this. But you still have to face facts: organizations will experience a security incident sooner or later. What’s important is that you are prepared so that the impact doesn’t harm your customers or disrupt their business.
In a recent report by the firm 451 Research, 62 percent of SMBs reported having a security awareness training program in place for their employees, with half being “homegrown” training courses. The report also found that most complained their programs were difficult to implement, track, and manage.