One company’s journey into managed security services.
In this crowded IT services world, finding, connecting, and engaging with potential channel partners can be a challenge. It is vital for VARs or MSPs to position themselves as thought leaders and subject matter experts, and LinkedIn is a powerful place to start.
In this mini-autobiography of Joe Pannone, we trace the roots of a hybrid MSP/app development enterprise, see just how intertwined IT services and app development really are, and realize how accessible — and profitable — app development can be for MSPs.
Mike Bloomfield dropped out of his collegiate studies in computer and electrical engineering to join the ranks of corporate America. After earning an eight-year “graduate” degree in the school of corporate IT experience, he launched Tekie Geek in 2013.
Brian Mauch earned law and commerce degrees from the University of British Columbia and launched BMC Networks on the heels of his 1996 graduation. But, his passion for computers was born long before that. “Going through school, I always had computer-related part-time jobs, and growing up, I was the technical support resource for family and friends,” he says. “I had the first Commodore 64 on the block when I was a kid, because my mother had the foresight to predict that personal computers would be an integral part of business one day.” At a robust 30 FTEs today, Mauch claims his company is the largest law firm-focused MSP in Canada. We caught up with Mauch for some insight into his leadership at BMC Networks.
Healthcare, government and municipalities, first response, and retail are among several markets that are hot opportunities for the IT services industry. They all share a heavy and increasing dependence on mobile technology. When the technology driving that mobility fails, they pay dearly. Patients, customers, and communities suffer. Sales are lost, topline revenue drops corollary to tanking customer satisfaction, and profit plunges accordingly.
We’re seeing a bit of a trend in operationally mature VARs moving into software development. What do you think is driving this trend?
Gavriella Schuster, VP commercial partnership at Microsoft helped kick off Ingram’s Cloud Summit X in San Diego this week in front of more than 1,500 attendees with an abbreviated history of the IT channel and the rapid change it’s seeing of late. She focused those comments in the context of the cloud’s impact on a channel that’s looked pretty static for the past 40 years.
Boost your customer service performance by improving these internal processes.
Arnie Bellini is stepping down from the role he forged back in 1988, when he transitioned ConnectWise—then a managed services practice—into a business management platform for tech service providers. Under Bellini’s guidance as CEO and in the 31 years since, ConnectWise grew into an IT channel powerhouse that serves more than 25,000 partners in 65+ countries.
In just the last few years, the retail and hospitality industries have been prime targets for a multitude of cyberattacks. Point of sale (POS) systems have been particularly vulnerable, with debit and credit card readers being targeted in an effort to steal confidential financial information. While some of the most well-known victims of cyberattacks on POS systems have included Target and Home Depot, restaurant chains Chipotle, Chilis, and Applebees were also affected recently as a result of malware.
Guess what? Your non-technical employees love saving time too. The problem of time waste is unfortunately not just limited to solving tickets; it’s everywhere. It’s in marketing, sales, human resources, finance – the list go on. What’s the solution? The same solution you’ve gotten your techs on board with. Documentation. Here’s why.
At Webroot, we stay ahead of cybersecurity trends in order to keep our customers up-to-date and secure. Our team of experts has gathered their top cybersecurity predictions for 2019. What threats and changes should you brace for?